The following terms are general in nature and may be subject to conditions specific to your reservation, which will be provided to you during the booking process. All cancellation requests must be submitted in writing by the individual who made the booking and will be deemed effective on the day we receive the request. To account for substantial costs and losses incurred due to cancellations, the following cancellation charges will apply:
| Number of days prior to departure when cancellation notice received | Cancellation charge as percentage of total holiday price |
| Up to 70 days before departure | Forfeit Deposit |
| 69-43 Days | 50% |
| 42-31 Days | 75% |
| 30 Days or less | 100% |
Please note that these penalties are in addition to any non-refundable elements of the booking that have been arranged on your behalf and communicated to you. In the event that we are able to recover some of our losses from our suppliers, we will refund these amounts to you, subject to a reasonable administration fee.
It’s important to be aware that agents or third-party organizations representing us are not authorized to make amendments or changes to the contract or its terms and conditions unless such changes have been explicitly authorized by you.
Amendments: There may be occasions when it becomes necessary for us to make adjustments to the products and services as advertised, and we reserve the right to do so. In exceptional circumstances, changes to your holiday may be required after booking. If the change is minor, we will make reasonable efforts to inform you in advance, but we are not obligated to do so, and no compensation will be provided. If the change is significant (e.g., a flight time alteration exceeding 12 hours, a change in the destination, or a downgrade to lower-standard accommodation), we will promptly notify you and offer the following options:
a) Accepting alternative arrangements
b) Arranging an alternative holiday
c) Cancelling your holiday
Scope
This comprehensive privacy notice (“Notice”) has been meticulously prepared to elucidate the intricate details of how Terra Viaggi, the renowned integrated travel and travel-related financial services company, processes personal data in connection with the operation of its website, https://www.terraviaggi.com/. Whether you are signing up to receive our informative newsletters, engaging with our enlightening blog posts, registering for exhilarating events, or simply reaching out to us through our contact forms, this Notice serves as a guiding beacon for safeguarding your personal data.
Understanding the Terminology
To ensure clarity throughout this document, let’s first clarify some terms. When we refer to “you” or “your,” we are addressing the individuals who graciously utilize our Website. On the other hand, references to “we,” “us,” or “our” pertain to Terra Viaggi.
Our Headquarters
Terra Viaggi, with its headquarters nestled in “New Delhi, India,” is officially registered at A-164, Third Floor, Street No.5, East Azad Nagar, Krishna Nagar, Delhi 110051.
Protection of Minors
Before we embark on the journey through our privacy policy, it is imperative to establish that minors, as defined under the laws of their jurisdiction or residence, are not eligible to register for, use, or purchase the products or services available on our Website. We are unwavering in our commitment to not knowingly collect personal data from any minor. Rest assured; we shall not use such information if we inadvertently come across it.
Significance of Personal Data Protection
The profound importance of safeguarding your privacy and personal data cannot be overstated. We acknowledge that the use and disclosure of personal data bear significant implications, both for us and for the individuals whose data we process.
Purpose of this Notice
To foster transparency and provide you with a deep-seated understanding of how and why we collect, use, disclose, transfer, and store information, we have meticulously crafted this Notice. Its purpose is to serve as your compass, guiding you through our practices regarding personal data. While this notice comprehensively outlines how we process your data when you use our Website or other digital platforms, we encourage you to pair it with any other notices we may provide on specific occasions when collecting or processing your personal data. Together, these documents offer a holistic view of how and why we utilize your personal data, without any intent to override them.
Defining Controller of Personal Data
To understand our role clearly, it’s essential to comprehend the concept of a “controller” in the realm of personal data. A controller can be an individual or an organization that, alone or jointly, determines the purposes for which personal data is processed. In this context, Terra Viaggi assumes the role of the controller. Barring any notifications to the contrary, Terra Viaggi stands as the custodian of your personal data.
Diverse Range of Personal Data Collected
Personal data encompasses a broad spectrum of information that can identify an individual. However, it’s crucial to discern that data devoid of any means to identify an individual, commonly referred to as anonymous data, falls outside this definition.
Our extensive interactions with diverse stakeholders in the travel industry lead us to collect, use, and sometimes share different types of personal data. It is essential to note that while we often process aggregated data for various purposes, this data doesn’t directly or indirectly reveal your identity. It becomes personal data only when combined or connected with your information, rendering it identifiable. For instance, we might aggregate usage data to assess the percentage of users seeing our posts on Instagram. However, when this aggregated data is fused with your personal information, we treat it as personal data, governed by this Notice.
Crucially, we do not collect any special categories of personal data via our Website. This includes sensitive information such as race, ethnicity, religious beliefs, sexual orientation, and political opinions. Likewise, we refrain from gathering details about criminal convictions and offenses.
Let’s delve into the categories of personal data we collect to elucidate how they are employed:
(a) Contact Data: This category includes your work address, email address, and telephone numbers.
(b) Identity Data: Identity Data comprises your first name, last name, username, or a similar identifier, along with your title. In case you opt to pay by credit/debit card, we may also require these details, which are securely disposed of once payment is processed.
(c) Marketing and Communications Data: This category incorporates your preferences regarding marketing and communication but we won’t share your data with third parties for marketing purposes.
(d) Related Persons Information: In certain cases, we may require the name and contact information of your dependents or beneficiaries. This could include their home address, home and work telephone numbers, mobile telephone numbers, date of birth, gender, emergency contacts, beneficiary information, and dependent information.
Methods of Collecting Personal Data
Your personal data may find its way to our databases through various methods, including but not limited to:
(a) Exchanges of Business Cards: In the context of various business interactions such as meetings, exhibitions, networking events, and sales calls, we may exchange business cards.
(b) Inquiry Channels: We welcome inquiries through a multitude of channels, including our Website, email, phone calls, and instant messaging services like WhatsApp.
(c) Business and/or Booking Contracts: In the process of conducting business, we may enter into contracts with various parties, including overseas representatives, partners, clients, guests, and suppliers.
(d) Social Media Platforms: We maintain a presence on various social media platforms. It’s important to note that each of these platforms may have its separate Privacy Policy.
Information about Related Persons
If you provide us with Personal Data about family members, dependents, or beneficiaries (for instance, for booking and consent on behalf of minors or for emergency contacts), it is your responsibility to ensure that they are aware of the contents of this Privacy Policy and have agreed to their Personal Data being processed in accordance with it.
Grounds for Processing Personal Data
Our processing of your personal data is based on various legal grounds. Below, we elucidate the different bases for processing personal data:
(a) Consent: When you have given us explicit consent to process your personal data for a particular purpose, such as receiving marketing communications.
(b) Performance of a Contract: We may process your personal data when it is necessary for the performance of a contract with you, or to take steps at your request before entering into such a contract.
(c) Legal Obligation: Processing may be necessary to comply with a legal obligation to which we are subject.
(d) Legitimate Interests: We may process your personal data when it is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your interests, fundamental rights, or freedoms.
(e) Vital Interests: In rare situations where we believe it is necessary to protect your vital interests or those of another person.
(f) Legal Claims: To establish, exercise, or defend legal claims.
(g) Protection of the Public: For reasons of substantial public interest, such as insurance or for public health reasons.
(h) Consent Withdrawal: If we rely on your consent as our legal basis for processing your personal data, you have the right to withdraw that consent at any time.
Sharing Personal Data
To efficiently operate our business and provide you with the best possible service, we may need to share your personal data with different categories of recipients:
(a) Within Terra Viaggi: We may share your data within Terra Viaggi, including subsidiaries and affiliates, for various purposes.
(b) With Service Providers: Your data may be shared with our local offices that provide services to us.
(c) Business Partners: We collaborate with various business partners, and sharing data with them is often necessary to ensure the delivery of products and services to you. For example, hotels.
(d) Legal Requirements: We may disclose your personal data to comply with legal obligations or respond to requests from government authorities and law enforcement agencies.
(e) Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.
(f) Marketing Partners: We won’t share your data with third parties for marketing purposes.
(g) Emergency Situations: We may share your data in an emergency or other situation where we believe it is necessary to protect your vital interests or those of another person.
We take steps to ensure that any third party we engage to process your personal data does so in accordance with our security standards and in compliance with applicable data protection laws.
Security Measures
We take reasonable measures to protect your personal information, but please note that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security. We limit access to your personal data to employees and third parties who have a legitimate need to access it. We only collect and process the data that is necessary for the purposes for which it was collected.
Data Retention
We retain your personal data for only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period for your data may vary depending on the purpose for which it was collected and the applicable legal requirements.
Your Rights
As an individual, you have certain rights in relation to your personal data:
(a) Access: You have the right to request access to the personal data we hold about you.
(b) Correction: You can request correction of the personal data we hold about you if it is inaccurate or incomplete.
(c) Deletion: In certain circumstances, you have the right to request the deletion of your personal data.
(d) Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations.
(e) Data Portability: You have the right to request the transfer of your personal data to another organization or to you in certain circumstances.
(f) Objection: You have the right to object to the processing of your personal data in certain situations.
(g) Withdrawal of Consent: If we rely on your consent as our legal basis for processing your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided at the end of this Notice.
Your Obligations
While we are committed to protecting your personal data, we also expect you to play a role in safeguarding it. Please:
(a) Keep Your Data Secure: Maintain the confidentiality of any passwords and login credentials associated with your use of our Website.
(b) Inform Us of Changes: Inform us promptly if your personal data changes or if you become aware of any inaccuracies in the personal data we hold about you.
(c) Exercise Caution: Be cautious when sharing your personal data with others, especially in public forums or on social media.
(d) Protect Your Devices: Ensure that any device you use to access our Website is secure and free from malware.
Contact Us
If you have any questions about this Privacy Policy, including any requests to exercise your rights, please contact us:
– Postal Address: A164, Third Floor, Street No.5, East Azad Nagar, Krishna Nagar, Delhi 110051
– Email Address: booking@terraviaggi.com
– Telephone: +91 87009 46454
We take your privacy seriously and are committed to addressing any concerns or requests you may have regarding your personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically to stay informed about how we are processing your personal data.
At Terra Viaggi, we aim to provide a seamless online payment experience for the services you will be receiving, either directly from us or through your travel agent. These services encompass a wide range, including but not limited to hotel reservations, airline bookings, ground transportation, guided tours, entrance fees, and various entertainment services.
It is essential to note that by making an online payment, you explicitly acknowledge and agree that you will not seek a refund from your credit card company for the services you have utilized or consumed. We trust this mutual understanding to maintain the integrity of our transactions.
While we make every effort to ensure a smooth payment process, we cannot be held liable if your payment is refused or declined by your credit or debit card supplier. Such refusals might occur due to various reasons, including inaccuracies in card details or other factors. In the event of payment denial, we recommend that you contact your bank or credit card supplier to understand the specific causes.
Upon successful payment processing, a confirmation screen will be presented to you, indicating that your payment has been accepted. We advise you to retain a printed copy of this confirmation screen for your personal records.
Please be aware that should you decide to cancel any services, there may be applicable cancellation fees as previously communicated to you. All refunds, when applicable, will be processed to the same credit card through which the payment was initially received. It’s important to note that differences in refund amounts due to currency exchange rate fluctuations will not be within our purview.
Terra Viaggi, as part of its commitment to your security, does not retain your credit or debit card details on our website. Instead, these details are processed securely by our trusted Payment Merchants. For your assurance, we encourage you to review the privacy policies of these third-party sites, as we do not exercise control over them. Information collected by Terra Viaggi is stored and managed within databases exclusively owned by us.
Our online payment service is meticulously designed to ensure the highest levels of security and confidentiality. During your online payment process, we will request personal contact details. This information serves as a means of communication in the rare event of a problem or inquiry regarding your transaction. It will not be used for any other purpose.
The actual financial transactions are hosted by RazorPay, a trusted platform that provides a secure environment to safeguard your online transactions. It is crucial to understand that your credit or debit card information is never transmitted outside this secure site, assuring the utmost security throughout the payment process.
